Introduction
Renest Property Pty Ltd (ACN 694 580 526) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect the following types of personal information:
- Your full name, email address, phone number, and postal address.
- Property details including address, ownership records, and tenancy history.
- Financial information relevant to property management, such as bank account details for rent disbursement.
- Identification documents (e.g., driver's licence, passport) when required for verification or compliance purposes.
- Correspondence and communication records when you contact us.
How We Collect Information
We collect personal information directly from you when you:
- Email us or submit an inquiry via [email protected].
- Engage our property management, advisory, or leasing services.
- Complete application forms, questionnaires, or surveys.
- Communicate with us by phone, email, or in person.
We may also collect information from third parties such as tenancy databases, reference checks, and publicly available records, where permitted by law.
How We Use Your Information
We use your personal information for the following purposes:
- Providing property management, leasing, and advisory services.
- Processing rental applications and conducting tenant suitability assessments.
- Complying with legal and regulatory obligations under Victorian and Australian law.
- Communicating with you about your property, tenancy, or our services.
- Improving our service delivery and client experience.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You may configure your browser to refuse cookies, but this may affect website functionality. We do not use cookies for targeted advertising or tracking across third-party sites.
Disclosure of Information
We may disclose your personal information to:
- Licensed tradespeople and contractors for property maintenance and repairs.
- Tenancy database operators for tenant screening purposes.
- Government agencies and regulators as required by law (e.g., RTBA, VCAT).
- Professional advisers including accountants, solicitors, and insurers.
We will not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems include secure servers, encrypted communications, and access controls. However, no data transmission over the internet can be guaranteed as completely secure.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Withdraw consent for certain data uses (subject to legal obligations).
- Complain about a breach of the Australian Privacy Principles.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable period.
Complaints
If you believe we have breached the Privacy Act or the APPs, please contact us in writing at [email protected]. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
For questions about this Privacy Policy or to access or correct your personal information, please contact us:
Email: [email protected]
ABN: 97 694 580 526
ACN: 694 580 526
Location: VIC 3175, Australia